Frequently asked questions

Not quite. Every traveller is unique, and so is every itinerary we create. The sample itineraries on our website are meant to inspire you and give you an idea of what’s possible. Your personal Travel Consultant will design a bespoke trip tailored specifically to your preferences, interests, and travel style.

All our trips are private and tailor-made. We do not offer scheduled group tours. Instead, we focus on fully customized itineraries designed just for you and your travel companions. Whether you’re travelling solo, as a couple, with family, or with friends, every detail will be crafted to suit your individual needs.

It all begins with a conversation. Once you reach out to us, one of our Travel Consultants will get in touch to learn more about your travel style, interests, and must-sees. From there, we’ll craft a personalised itinerary, refining it with your feedback until it’s just right. Once confirmed, we handle all the logistics, so you can simply enjoy the journey.

It depends on the complexity of your itinerary and how much customisation is required. Some trips come together in a matter of days, while others – especially those with special arrangements or remote destinations – can take a few weeks. We recommend getting in touch as early as possible to ensure availability and a seamless experience.

Absolutely. We understand that plans can evolve, and we’ll do our best to accommodate any adjustments. Changes may be subject to availability and potential additional costs, but we’ll always strive to make your trip as flexible as possible.

Planning a seamless and memorable trip takes time and expertise – that’s where we come in. From itinerary design and booking to on-the-ground logistics, we take care of everything, ensuring a hassle-free experience. We work with trusted local partners, personally vet every element of your journey, and remain available 24/7 should you need assistance. With us, you’re not just booking a trip – you’re investing in a carefully curated travel experience.

Yes, we can arrange a rental car for you. Once we discuss the terms and pricing, you can decide whether to book through us or arrange it independently. We’ll ensure that you have the right vehicle for your itinerary and provide recommendations for driving routes and road conditions.

We believe discovering local cuisine is an essential part of your journey, and everyone has different tastes. To give you flexibility, we typically include daily breakfast and occasional lunches or dinners. In remote areas, such as in hotels near fjords or remote villages, dinner is usually included. Your final itinerary will specify which meals are covered.

The prices on our website are indicative and based on two or more travellers sharing the cost of accommodation, transport, and experiences. Once you get in touch, we will provide a customised quote based on your travel dates, group size, accommodation choices, and any special requests. Since every trip is tailor-made, the final cost will reflect your unique itinerary.

No, international flights are not included. Many of our travellers prefer to book their own flights using frequent-flyer miles or loyalty points. However, if you need assistance finding the best routes or timings, we’re happy to help. All regional and domestic flights within your itinerary, as well as other transport, are included in the cost.

If your flight is delayed or cancelled, we recommend informing us as soon as possible so we can assist with any necessary changes to your itinerary. If you have booked your flights independently, you should contact your airline directly for rebooking options. However, we will do our best to adjust transfers, accommodations, and activities to keep your trip running smoothly.

Yes! We are committed to sustainable travel, so we provide all travel documents, itineraries, and confirmations electronically. Your personalised itinerary will be accessible through a mobile-friendly application, ensuring you have all the details at your fingertips without the need for printed documents.

We provide 24/7 support throughout your journey. Whether you have a last-minute question, need to adjust your itinerary, or require urgent assistance, our team is just a call or message away. We work closely with trusted local partners to ensure you always have someone to turn to, no matter where you are.

In most cases, a valid driving licence from your home country is sufficient for driving in the Nordic region. However, some rental companies may require an International Driving Permit (IDP), especially if your licence is not in English or does not use the Roman alphabet. We recommend checking in advance to ensure you have the correct documentation. You will also need to present your licence for activities such as snowmobile safaris.

Visa requirements depend on your nationality and the countries you plan to visit. Many travellers from Europe, North America, and certain other regions can enter visa-free for short stays. However, starting in 2025, visitors from visa-exempt countries (such as the U.S., Canada, and the U.K.) will need to apply for an ETIAS (European Travel Information and Authorisation System) permit before entering the Schengen Area, which includes most Nordic countries. The ETIAS application is a quick online process and is valid for multiple trips over three years. Please note that the launch date of the system is currently unknown.

Since entry requirements can change, we recommend checking with your local embassy or asking your Travel Consultant for guidance. While we can provide information, it is usually the traveller’s responsibility to arrange visas or travel authorisations.